We show change makers how service design can solve the problems of now and grasp the next opportunities of the future.
/ Our purpose
Social, environmental and economic changes call for methods that understand people, markets and future challenges. We help you invest in people to find innovative new solutions to the challenges of now and the future.
/ Our offer
Executive education, training and mentoring for change makers
Our executive education programmes will reframe your challenges, develop capabilities and mentor through design and development to delivery. We reenergise, provide new tools and inspire your people to deliver innovation and change.
We work for leaders and managers of businesses and public services, large and small, start-ups to national bodies to inspire, educate and mentor through positive change.
/ Challenges we have worked on
Develop an innovation mindset in your internal team / Build a sustainable service offer / Design proactive healthcare / Improve customer satisfaction / Connect with your local community / Design for sustainable fashion / Sustain and inspire your employees / Manage digital transformation / Redesign your start up / Reinvent the high street / Develop your internal communications / Develop next generation mobility solutions / Move your organisation towards Carbon Zero / Innovate your service offer / Enhance B2B Service Experience / Enhance collaboration and productivity / Build a more valuable proposition for your customers / Remove the experience pain points / Stay relevant and differentiated
"This is a brilliant course, practical, stimulating and remarkable in its breadth of vision combined with forensic work on detailed design using visual tools. Highly recommended for anyone working in the area of transformational change, whether or not they are a service designer"
"Fantastic course! Great balance between explaining the concepts of service design with real life examples to bring them to life, as well as practical application of service design tools in group workshops.”
"This Service Design Masterclass is a beautifully structured bitesize course which as helped me learn what I know, where I need to grow and opened up other areas I'd like to excel in.
Thank you."
"This course was one of the best and most inspiring learning experiences I have ever had..."
"A really fresh and dynamic experience that helped 2 partner companies bring their relationship to the next level, while putting in practice modern service design methodologies and having real fun!"
/ Public masterclasses
/ Our approach
Inspire + Educate
See how service design is helping organisations solve problems and be ready for future challenges. Unwrap the methods and processes of service design and understand the impact they will have on your people, products and services.
Experience + Engage
Engage and experience the tools of service design on the challenges and opportunities of your business. Invest in your teams to develop their skills to facilitate change.
Mentoring to success
Continual mentorship with teams and individuals as they progress through projects and skills development. We provide regular guidance and practical advice to sustain and grow the capabilities of your people.
Talk to us
Our offers are tailor made to suit your context.
Whether 2 people or 200, for 2 hours or 2 months, let us know how we can build the right offer to suit you.
Talk to us
Our offers are tailor made to suit your context.
Whether 2 people or 200, for 2 hours or 2 months, let us know how we can build the right offer to suit you.
State of the Art: Executive Briefing
Prepare for the challenges of the 21st Century. Be inspired on how service design is solving current problems and creating future opportunities.
For inspiration and insight, the State of the Art Executive Briefing shows how you can lead your organisation to change.
Social, environmental, economic and technological change is moving fast. This briefing will bring you up to date with how service design is shaping strategy and delivery across business and in the public sector.
See how you can address those challenges and identify innovation and better outcomes for customers, your organisation and the planet.
From fixing current issues to forming long-term strategies for the future, service design will help you lead change.
Our Executive Briefing Workshop is a one-day immersion into the why and the how of service design. Explore in detail how design can shape your strategy and delivery to embrace social, environmental, economic and technological change.
Expect to walk away with an understanding of the tools for better decision-making and greater collaboration across your organisation.
With rising consumer demands and government regulations our organisations have no choice but to embrace sustainability.
In a 2 hour or longer one day workshop we will use service tools deconstruct your operational systems to increase customer engagement and start on the road to reduced carbon targets without affecting your bottom line.
Tracking and reporting carbon emissions and complying with producer responsibility, requires sustainable solutions across products, services and supply chains. Both large and small organisations are increasingly motivated by a combination of purpose and profit.
This calls for a leadership that fosters innovation and growth while ensuring the achievement of social and Net Zero targets.
Service Design Masterclass
Apply service design methods to your challenges. Interactive and engaging Masterclass workshops with your teams and your projects.
For an understanding of how to apply the tools of service design, this 2 day immersive experience takes your teams on a journey through your projects and challenges.
Hands on, highly engaging activities with teams developing understanding of how and when to use service design tools to improve outcomes and value.
Learn by doing. Working directly with a live project, we bring the learning to life by working with your teams to apply tools and methods in real time.
Over 5 days we will work together to analyse customer data and research, your systems and failure points, frame the opportunities for innovation, develop solutions for prototyping and test with customers.
Service design training for every change maker in your business, from new graduates to experienced managers. In chunks integrated into the working week, you will cover every aspect of service design from finding innovation from customer insights, creating customer delight and measuring impact.
Tailored to your teams and live projects.
In-person and online
Mentoring to success
Sustain and apply your learning over time with personal mentoring through live projects. Regular updates, topic deep dives and working across your organisation to effect change.
Stay on track with guidance and advice through the service design process with regular check-ins with teams as they progress through their projects.
We will identify and bring in specialist skills where needed.
As your team progresses, we bring our expertise and knowledge to explore advanced topics from research techniques, sustainable design practices to prototyping and blueprinting.
For organisational transformation and lasting cultural change, we support your organisation to embrace human-centred design, develop sustainable economic practice and frame your purpose and mission.