/ Class details
Service Design: 1 week Learning Sprint
Learn by doing. Working directly with a live project, we bring the learning to life by working with your teams to apply tools and methods in real time.
Over 5 days we will work together to analyse customer data and research, your systems and failure points, frame the opportunities for innovation, develop solutions for prototyping and test with customers.
/ Who is this for
Business leaders
A hands on opportunity to experience the tools of service design and understand how they will impact your organisation.
Innovation leads
For change makers and product managers in all organisations, work in teams and see how service design works.
Teams
Whether an experienced service designer or novice, work with others to learn how service design tools solve challenges in areas relevant to you.
/ Outcomes / what you will learn
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Apply service design tools to a current project opportunity
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Work with real data to solve a current challenge
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Collaborate across project teams to develop service design skills
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Learn by doing
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Co-create pragmatic solution
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Test and move rapidly to delivery
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Develop internal experts
/ How it will work
Working with your teams at your location or external venue, we will conduct this live sprint with your teams on your challenges and opportunities.
We will conduct service discovery sessions, meet customers, build prototypes and test them during the 5 day learning sprint. Learning the tools and methods in a real context with tangible and testable outputs focuses and motivates teams and provides repeatable skills for future challenge solving.
A single team and challenge or a number of teams are feasible unto 25-30 people. This experience builds repeatable long-lasting skills for your organisation.
5 days
In person or online
Designed for you
Price on request
Overview
Taking a business unit, product team, use case or innovation opportunity, we will take a cross business team through a full 5 day sprint to visualise real solutions for your organisations. This requires commitment but leads to usable solutions and ideas.
Day One:
Discovery Day - Introduction to Service Design and Research analysis.
Following a level setting into Service Design on how it works, we will bring customers, data and user insights together with system and stakeholder mapping to create an understanding of the current challenge.
Day Two:
Frame the challenge day
Creating journey and systems maps we will identify pain points and opportunities and develop a hypotheses and brief of how to move forward.
Day Three:
Creativity and the North Star
Creativity: using idea sessions and creating target experiences, we will identify our core ideas and design prototypes.
Day Four:
Prototyping
Prototypes will be built ready for testing. Key propositions and features can be developed.
Day Five:
Usertesting
Working with your own or external user testing agencies, we will test proposition, design concepts and features as appropriate with target users/ customers. The findings will be shared at the start of the following week and a wash-up session will support the team to the next actions.
/ The team
Clive Grinyer
Leader, Designer, Educator
Anja Klüver
Design Entrepreneur, Designer, Mentor
Talk to us
Our offers are tailor made to suit your context.
Whether 2 people or 200, for 2 hours or 2 months, let us know how we can build the right offer to suit you.
Talk to us
Our offers are tailor made to suit your context.
Whether 2 people or 200, for 2 hours or 2 months, let us know how we can build the right offer to suit you.