/ Class details
Service Design Masterclass: 2 Day Experience
For an understanding of how to apply the tools of service design, this 2 day immersive experience takes your teams on a journey through your projects and challenges.
Hands on, highly engaging activities with teams developing understanding of how and when to use service design tools to improve outcomes and value.
/ Who is this for
Business leaders
A hands on opportunity to experience the tools of service design and understand how they will impact your organisation.
Innovation leads
For change makers and product managers in all organisations, work in teams and see how service design works.
Teams
Whether an experienced service designer or novice, work with others to learn how service design tools solve challenges in areas relevant to you.
/ Outcomes / what you will learn
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See how your organisation is designed and can be improved
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Find case studies and examples of how service design has worked for others
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Develop practical knowledge and experience of new tools
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Work with people from other industries on problems you share
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Develop a customer centric approach to find innovation
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Balance technical and business capability with customer value
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Improve customer and employee experience
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Enhance collaboration and leadership skills
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Learn how to implement and deliver successful services
/ How it will work
2 day immersive in person or online sessions where we explore and engage with the tools and processes of service design. Working in teams on your challenges and opportunities, we work through each phase from discovery to problem framing, creativity to pitching and implementation of a set challenge. With talks, examples, advice and support from Anja and Clive, we will conclude with each team presenting their ideas followed by refection on the value and impact of what you have learnt.
In person at your location or online.
2 days
In person or online
Designed for you
£850 p/p
Overview
Deep dive hands on experience with talks and practical exercises through each session. Work in teams of between 4 or 5 on challenges in your organisation of your choosing.
Day One Morning: Introduction to Service Design
Introduction to Service Design on how it works, understanding services and design, and an overview of the course topics. You will form into teams and explore your challenges, get to know each other and share your understanding of the challenge topic.
Day One Afternoon: Who are we designing for?
A deep dive into research, data, including your own, insights and understanding of your customer or user and identifying the current journeys they have. You will go on to frame the brief for idea creation.
Day Two Morning: Creativity and the North Star
Creativity: what is it and how we can use it to generate solutions to our challenges. We will envision new customer experiences and create the blueprints to deliver them.
Day Two Afternoon: Delivery and Presentations
The challenges of delivery and collaboration to implement small improvements or organisational transformation. Understand prototyping and story telling, using anything from Lego to filmmaking, to envision how you will have measurable impact.
/ The team
Clive Grinyer
Leader, Designer, Educator
Anja Klüver
Design Entrepreneur, Designer, Mentor
Talk to us
Our offers are tailor made to suit your context.
Whether 2 people or 200, for 2 hours or 2 months, let us know how we can build the right offer to suit you.
Talk to us
Our offers are tailor made to suit your context.
Whether 2 people or 200, for 2 hours or 2 months, let us know how we can build the right offer to suit you.