/ Class details
Service Design: 8 Week Bootcamp
Service design training for every change maker in your business, from new graduates to experienced managers.
In chunks integrated into the working week, you will cover every aspect of service design from finding innovation from customer insights, creating customer delight and measuring impact.
/ Who is this for
Business leaders
Develop the service design approach and skills of your teams, from new graduates to experienced managers, this is an easy way to build cross organisational networks encourage collaboration.
Innovation leads
Build the future workforce and teams with an understanding of human centred innovation and a passion to deliver human centred outcomes.
Teams
Develop skills and collaborate across the organisation as you learn service design tools to build greater innovation and customer experiences.
/ Outcomes / what you will learn
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Build the capability of your people across the organisation
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Level set new recruits, graduates and experienced employees
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Create service design expertise across all parts of your organisation
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Invest in and retain your staff and bring them to full potential
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Attract new staff through proactive training programme
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Work on live projects to develop tangible outputs
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Create a culture of collaboration across the organisation
/ How it will work
A regular and easy to schedule training approach that allows colleagues across an organisation to develop new skills and collaborate together on today’s and tomorrow’s challenges. Service design tools are vital to a modern organisation and these regular online sessions with face to face milestone meet ups will develop a strong culture of understanding and collaboration across the organisation.
We provide certificates and continual monitoring of progress through the course.
Mixture of in person and online.
8 Sessions, 2.5 hours
Online plus in person kick off and concluding events
Designed for you
£1500 p/p
Overview
An in work, weekly interactive session following the content of the 2 day Masterclass across the spectrum of tools and applications of service design.
Session One:
Introduction to Service Design
Introduction to Service Design on how it works, understanding services and design, and an overview of the course topics. You will form into teams and explore your challenges, get to know each other and share your understanding of the challenge topic.
Session Two:
Who are we designing for?
A deep dive into research, data, including your own, insights and understanding of your customer or user.
Session Three:
Customer Experience
Developing methods to understand how your processes and systems interact with your users/customers.
Session Four:
Framing the challenge
Building propositions, framing challenges and measuring success.
Session Five:
Creativity
Methods for creating and prioritising ideas.
Session Six:
Prototyping
The value and different types of prototypes and how to measure their success.
Session Seven:
Blueprints and stories
Developing blueprints, road maps and collaborating across the organisation to deliver success.
Session Eight:
Pitch and Reflect
Using the tools in everyday life.
/ The team
Clive Grinyer
Leader, Designer, Educator
Anja Klüver
Design Entrepreneur, Designer, Mentor
Talk to us
Our offers are tailor made to suit your context.
Whether 2 people or 200, for 2 hours or 2 months, let us know how we can build the right offer to suit you.
Talk to us
Our offers are tailor made to suit your context.
Whether 2 people or 200, for 2 hours or 2 months, let us know how we can build the right offer to suit you.