/ Executive
State of the Art: Executive Briefing
Prepare for the challenges of the 21st Century. Be inspired on how service design is solving current problems and creating future opportunities.
Lead your organisation to a human-centred, systems thinking, sustainable approach to strategy and innovation.
/ Who is this for
Business leaders
Improve the performance and impact of your organisation through the tools of service design. Prepare for and see how others have answered strategic challenges. Invest in your people with the skills to create innovation and better outcomes.
Innovation leads
Be inspired to transform how you achieve your organisation’s objectives. Use Service Design to build customer led innovation and better customer experiences.
Teams
Whether expert or novice, this tour of service design case studies and methods will inspire teams to embrace service design tools. They will see how to collaborate across their organisations to develop innovative new solutions, fix challenges and prepare for the future.
/ Outcomes / what you will learn
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Inspiration and learning on how to lead change
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See how service design can be applied to your challenges
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See how to design systems to improve performance
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Identifying how to differentiate your organisation
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See how to visualise strategy and change your organisation
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Use service design to capture future opportunities
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Gain the benefits of collaboration across your organisation
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Unpack the possible journey to for business and sustainability
/ Approach
From a 1 hour introduction, a 2 hour presentation and discussion or a half day off site interactive session, the Executive Briefing will develop your understanding of the impact of service design to your organisation and the how to invest in the skills of your teams.
Inspirational talks, interactive exercises and embracing sustainable futures, this briefing will inspire your team and prepare them for change and innovation.
/ Programme modules
Executive Briefing
2 hour to half day briefing on how to respond to social, environmental, economic and technological change. How service design is shaping strategy and delivery across business and in the public sector to address challenges and identify innovation.
2 - 4 hours
Designed for you
£600 p/p
Overview
Social, environmental, economic and technological change is moving faster than ever and design methods are identifying and delivering innovations and better outcomes for customers, business, public services and the planet.
Take away
Learn how to integrate design skills into your people and your organisation and measure impact and opportunity.
State of the Art Workshop
Half to one day In person on line or hybrid workshop immersion into the why and the how of service design. Explore in detail how design can shape your strategy and delivery to embrace social, environmental, economic and technological change.
1/2 - 1 day
Designed for you
£1200 p/p
Overview
Explore in detail how design can shape your strategy and delivery and embrace social, environmental, economic and technological change.
Take away
Expect to walk away with an understanding of the tools for better decision making and greater collaboration across your organisation.
Designing for a Sustainable Future
2 hour to one day workshop to embrace sustainability through service design and visualise the journey you can go on. Develop leadership that fosters innovation and growth while ensuring the achievement of social and Net Zero targets.
2 hours - 1 day
Designed for you
£600 p/p
Overview
Frame the opportunities for sustainability win your organisation and frame your purpose and journey to a desirable future.
Take away
Practical actions to start and build the journey to sustainability.
"This is a brilliant course, practical, stimulating and remarkable in its breadth of vision combined with forensic work on detailed design using visual tools. Highly recommended for anyone working in the area of transformational change, whether or not they are a service designer"
"Fantastic course! Great balance between explaining the concepts of service design with real life examples to bring them to life, as well as practical application of service design tools in group workshops.”
"This Service Design Masterclass is a beautifully structured bitesize course which as helped me learn what I know, where I need to grow and opened up other areas I'd like to excel in.
Thank you."
"This course was one of the best and most inspiring learning experiences I have ever had..."
"A really fresh and dynamic experience that helped 2 partner companies bring their relationship to the next level, while putting in practice modern service design methodologies and having real fun!"
/ Our approach
Inspire + Educate
See how service design is helping organisations solve problems and be ready for future challenges. Unwrap the methods and processes of service design and understand the impact they will have on your people, products and services.
Experience + Engage
Engage and experience the tools of service design on the challenges and opportunities of your business. Invest in your teams to develop their skills to facilitate change.
Mentoring to success
Continual mentorship with teams and individuals as they progress through projects and skills development. We provide regular guidance and practical advice to sustain and grow the capabilities of your people.
/ The team
Clive Grinyer
Leader, Designer, Educator
Anja Klüver
Design Entrepreneur, Designer, Mentor
/ Public masterclasses
Talk to us
Our offers are tailor made to suit your context.
Whether 2 people or 200, for 2 hours or 2 months, let us know how we can build the right offer to suit you.
Talk to us
Our offers are tailor made to suit your context.
Whether 2 people or 200, for 2 hours or 2 months, let us know how we can build the right offer to suit you.