/ Class details
Executive Briefing
For inspiration and insight, the State of the Art Executive Briefing shows how you can lead your organisation to change.
Social, environmental, economic and technological change is moving fast. This briefing will bring you up to date with how service design is shaping strategy and delivery across business and in the public sector.
See how you can address those challenges and identify innovation and better outcomes for customers, your organisation and the planet.
/ Who is this for
Business leaders
A hands on opportunity to experience the tools of service design and understand how they will impact your organisation.
Innovation leads
For change makers and product managers in all organisations, work in teams and see how service design works.
Teams
Whether an experienced service designer or novice, work with others to learn how service design tools solve challenges in areas relevant to you.
/ Outcomes / what you will learn
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See how your organisation is designed and can be improved
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Find case studies and examples of how service design has worked for others
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Develop practical knowledge and experience of new tools
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Work with people from other industries on problems you share
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Develop a customer centric approach to find innovation
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Balance technical and business capability with customer value
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Improve customer and employee experience
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Enhance collaboration and leadership skills
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Learn how to implement and deliver successful services
/ How it will work
Whether at an off site, away day or management strategy meeting, we will transform the ambition of your team. Stimulating and inspiring, our talks, whether for 10 people or 200, in meeting rooms or conference halls, bring to life service design and it’s value to your organisation.
Usually face to face, we can deliver online through zoom or teams.
2-4 hours
Usually In Person or Hybrid (for international teams)
Tailored to you
£600 p/p
Overview
An inspirational and informative presentation through what service design is and how out works. Tailored for Executive away-days, strategy and innovation sessions, the talks include time for questions and activities to bring service design to life and relevant for your organisation.
Introduction to Service Design
Exploring services and what they are and then discussing our definition and perception of design. The talk explores the value to business and the public sector and what happens when we don’t design services.
The methods of Service Design
We unpack the tools and processes ands explore their value and application to organisations. From finding the root cause, and methods to solve, current challenges to exploring future strategic trends and possibilities, this session will leave a lasting impact on your organisation.
Activities
In longer sessions, we will develop exercises around specific tools, processes or specific topics that apply to your organisational challenges and opportunities.
/ The team
Clive Grinyer
Leader, Designer, Educator
Anja Klüver
Design Entrepreneur, Designer, Mentor
Talk to us
Our offers are tailor made to suit your context.
Whether 2 people or 200, for 2 hours or 2 months, let us know how we can build the right offer to suit you.
Talk to us
Our offers are tailor made to suit your context.
Whether 2 people or 200, for 2 hours or 2 months, let us know how we can build the right offer to suit you.