/ Masterclass
Service Design Masterclass
Tackle your organization’s challenges with service design. Our interactive Masterclasses bring service design tools to your team and projects, offering a practical, hands-on, and inspiring experience.
/ Who is this for
Business leaders
Learn how to develop the skills and capabilities of your team to understand customers and users and use design as a strategic tool to give your organisation purpose and direction in challenging times.
Innovation leads
For change makers and product managers in all organisations, learn how to put the customer first and increase market share, customer satisfaction and innovation.
Teams
Develop your team’s skills and confidence in collaboration, leadership and developing innovative new solutions. Inspire and build the capabilities of your teams.
/ Outcomes / what you will learn
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How design can shape your strategy and ensure impact
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How to prepare for a changing future
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Build the case and map the route for change
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Understand and apply service design tools
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Gain customer insight to drive creativity
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Pitch and sell you ideas across your organisation
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Blueprints and implementation tactics
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Collaborate to deliver across diverse teams
/ Approach
Delivered on location over 2 days, or online and hybrid over 4 half day sessions, the Masterclass is a highly engaging, practical, inspiring and fun opportunity to experience and use service design methods and tools.
Working in teams on relevant challenges to your organisation, you will learn and apply design methods with insights and case studies along the way. Develop collaboration skills, a curiosity for insight, customer empathy, inclusivity, creativity, envisioning, storytelling and leadership.
/ Programme modules
2 day experience
A 2 day immersive experience taking your teams on a journey applying service design to your projects and challenges.
2 days
In person or online
£850 p/p
Overview
Hands on, highly engaging activities with teams developing understanding of how and when to use service design tools to improve outcomes and value.
Take away
All the, methods and tools and knowledge of how to apply them to your organisation.
1 Week Learning Sprint
Live project sprint with teams covering data and insight research, system thinking, brief framing, creativity and prototyping with specialist inputs on environmental, social and digital transformation.
5 days
In person
Price on enquiry
Overview
Deep dive on a live project from research to prototyping in a one week sprint.
Take away
Solutions and actions directly relevant to your organisation with enhanced skills and learning for your teams.
8 Week Bootcamp
Weekly sessions over 8 weeks covering every aspect of service design strategy to successful delivery and impact measurement. Tailored to your teams and live projects.
8 weeks / 2.5 hours
Hybrid
£1500 p/p
Overview
Mixture of in person and online, up skill teams, new recruits or your organisation in the context of real projects.
Take away
Smarter more capable people able to solve current and future challenges.
"This is a brilliant course, practical, stimulating and remarkable in its breadth of vision combined with forensic work on detailed design using visual tools. Highly recommended for anyone working in the area of transformational change, whether or not they are a service designer"
"Fantastic course! Great balance between explaining the concepts of service design with real life examples to bring them to life, as well as practical application of service design tools in group workshops.”
"This Service Design Masterclass is a beautifully structured bitesize course which as helped me learn what I know, where I need to grow and opened up other areas I'd like to excel in.
Thank you."
"This course was one of the best and most inspiring learning experiences I have ever had..."
"A really fresh and dynamic experience that helped 2 partner companies bring their relationship to the next level, while putting in practice modern service design methodologies and having real fun!"
/ Our approach
Inspire + Educate
See how service design is helping organisations solve problems and be ready for future challenges. Unwrap the methods and processes of service design and understand the impact they will have on your people, products and services.
Experience + Engage
Engage and experience the tools of service design on the challenges and opportunities of your business. Invest in your teams to develop their skills to facilitate change.
Mentoring to success
Continual mentorship with teams and individuals as they progress through projects and skills development. We provide regular guidance and practical advice to sustain and grow the capabilities of your people.
/ The team
Clive Grinyer
Leader, Designer, Educator
Anja Klüver
Design Entrepreneur, Designer, Mentor
Anja and Clive have bought their combined experience across service design and design transformation to create Now and Next, an executive training company to support organisations use design to solve current challenges and grasp the opportunities of the future.
We are hugely excited to be launching with this online, open to all, Service Design Masterclass. We are looking forward to welcoming you to our new learning experience!
/ Public masterclasses
Talk to us
Our offers are tailor made to suit your context.
Whether 2 people or 200, for 2 hours or 2 months, let us know how we can build the right offer to suit you.
Talk to us
Our offers are tailor made to suit your context.
Whether 2 people or 200, for 2 hours or 2 months, let us know how we can build the right offer to suit you.