/ Mentoring
Mentoring to success
Through personal reviews and mentorship, we give input to teams and individuals as they progress through projects and skills development. We provide guidance and practical advice to sustain and grow the capabilities of your people.
/ Who is this for
Business leaders
Build your leadership capabilities and understanding of customer led innovation and develop human centred design approach in your organisation.
Innovation leads
Support throughout the process of product and service development and cultural change. Ensure progress and skills are retained and enhanced.
Teams
Provide support and engagement throughout the project to apply service design tools and methods to ongoing live projects.
/ Outcomes / what you will learn
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Ensure the ongoing development of skills
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Answer and provide guidance through live projects
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Build capabilities across the team
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Advanced learning on key topics
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Influence leaders across your organisation
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Promote tools across the organisation
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Develop cultural change in the organisation
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Invest, develop and retain your people
/ Approach
Anja and Clive provide hands on advice, guidance and mentorship to individuals and teams. Drawing on over 20 years of experience each, with organisations large and small, in business and public sector, their expertise and knowledge ensures that your people will retain and master service design methods and approaches.
/ Programme modules
Advisory
Keep what you learn. Anja and Clive will check in at regular intervals to answer questions, support through the everyday project challenges and bring their expertise to your teams.
Time: tailored for your needs
In person
Price: as required
Overview
Work directly with Anja and Clive as they support your teams through projects and transformation.
Take away
Personal care and advice on the methods and tools applied to live projects.
Advanced
Become the expert. Develop your expertise and explore methods in greater depth. Work with experts in research, sustainability, usability, prototyping or implementation to grow your confidence, add value and accelerate change in your organisation.
Time: tailored for your needs
In person
Price: as required
Overview
Specialist speakers, advanced tools and processes and deepening your teams capabilities.
Take away
Solutions and actions directly relevant to your organisation with enhanced skills and learning for your teams.
Culture
Shifting social, commercial, technological and regulatory landscapes require change across every aspect of an organisation. From design practitioners to managers and customer facing employees, sharing a vision, collaborating together with similar purpose and knowledge of the value of customer led service design, will transform your organisation.
Time: tailored for your needs
In person
Price: as required
Overview
Working across the organisation to measure and implement cultural change.
Take away
Smarter more capable people able to solve current and future challenges.
"This is a brilliant course, practical, stimulating and remarkable in its breadth of vision combined with forensic work on detailed design using visual tools. Highly recommended for anyone working in the area of transformational change, whether or not they are a service designer"
"Fantastic course! Great balance between explaining the concepts of service design with real life examples to bring them to life, as well as practical application of service design tools in group workshops.”
"This Service Design Masterclass is a beautifully structured bitesize course which as helped me learn what I know, where I need to grow and opened up other areas I'd like to excel in.
Thank you."
"This course was one of the best and most inspiring learning experiences I have ever had..."
"A really fresh and dynamic experience that helped 2 partner companies bring their relationship to the next level, while putting in practice modern service design methodologies and having real fun!"
/ Our approach
Inspire + Educate
See how service design is helping organisations solve problems and be ready for future challenges. Unwrap the methods and processes of service design and understand the impact they will have on your people, products and services.
Experience + Engage
Engage and experience the tools of service design on the challenges and opportunities of your business. Invest in your teams to develop their skills to facilitate change.
Mentoring to success
Continual mentorship with teams and individuals as they progress through projects and skills development. We provide regular guidance and practical advice to sustain and grow the capabilities of your people.
/ The team
Clive Grinyer
Leader, Designer, Educator
Anja Klüver
Design Entrepreneur, Designer, Mentor
/ Public masterclasses
Talk to us
Our offers are tailor made to suit your context.
Whether 2 people or 200, for 2 hours or 2 months, let us know how we can build the right offer to suit you.
Talk to us
Our offers are tailor made to suit your context.
Whether 2 people or 200, for 2 hours or 2 months, let us know how we can build the right offer to suit you.