/ Class details
State of the Art Workshop
From fixing current issues to forming long-term strategies for the future, service design will help you lead change.
Our Executive Briefing Workshop is a one-day immersion into the why and the how of service design. Explore in detail how design can shape your strategy and delivery to embrace social, environmental, economic and technological change.
Expect to walk away with an understanding of the tools for better decision-making and greater collaboration across your organisation.
/ Who is this for
Business leaders
A hands on opportunity to experience the tools of service design and understand how they will impact your organisation.
Innovation leads
For change makers and product managers in all organisations, work in teams and see how service design works.
Teams
Whether an experienced service designer or novice, work with others to learn how service design tools solve challenges in areas relevant to you.
/ Outcomes / what you will learn
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See how your organisation is designed and can be improved
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Find case studies and examples of how service design has worked for others
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Develop practical knowledge and experience of new tools
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Work with people from other industries on problems you share
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Develop a customer centric approach to find innovation
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Balance technical and business capability with customer value
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Improve customer and employee experience
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Enhance collaboration and leadership skills
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Learn how to implement and deliver successful services
/ How it will work
Whether at a team off site, away day or meeting, we will transform the ambition of your team. Stimulating and inspiring, our talks and interactive workshop activities , whether for 10 people or 200, in meeting rooms or conference halls, bring to life service design and it’s value to your organisation.
Usually face to face, we can deliver online through zoom or teams.
1/2 - 1 day
In person or online
Designed for you
Price on request
Overview
Take your team deeper into service design and how it works. With talks and exercises, you can learn how service design can transform your organisation and achieve your goals.
Introduction to Service Design
Exploring services and what they are and then discussing our definition and perception of design. The talk explores the value to business and the public sector and what happens when we don’t design services.
The methods of Service Design
We unpack the tools and processes ands explore their value and application to organisations. From finding the root cause, and methods to solve, current challenges to exploring future strategic trends and possibilities, this session will leave a lasting impact on your organisation.
Activities
Working in teams take challenges and apply service design tools to critical pasty of your organisation. Participants will see first hand how to gain insight, understand customers and create more innovative ideas that can be partially delivered.
/ The team
Clive Grinyer
Leader, Designer, Educator
Anja Klüver
Design Entrepreneur, Designer, Mentor
Talk to us
Our offers are tailor made to suit your context.
Whether 2 people or 200, for 2 hours or 2 months, let us know how we can build the right offer to suit you.
Talk to us
Our offers are tailor made to suit your context.
Whether 2 people or 200, for 2 hours or 2 months, let us know how we can build the right offer to suit you.